Key information
We want to ensure that you have all the information you need when you are selecting a care home and so we have created some helpful documents which outline some of the key information you may wish to know.
If you have any questions please visit our FAQs, or contact us at The Heights.
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Key facts & fees
This document includes information about the home, staffing arrangements and funding information which outlines our indicative weekly fees and what our fees include / don’t include, deposits and up front payments and evidence of funding.
Download (111.92 KB)
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Additional information document
This document includes additional information about our trial period, how to end your contract, changes to self-funding arrangements and payments. It also includes information about life in the home and our complaints handling process.
Download (72.62 KB)
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Self-funder permanent contract
This is a copy of our self-funder contract which details the terms and conditions of the care home placement and our privacy and data protection notice.
Download (1008.78 KB)
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Self-funder respite contract
This is a copy of our self-funder respite contract which details the terms and conditions of the care home placement and our privacy and data protection notice.
Download (1.03 MB)